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Privacy Policy

1. Introduction

Northern Areas Transport Corporation (NATCO), a Government of Pakistan entity under the Chief Secretary Gilgit-Baltistan, is committed to protecting the privacy and personal data of all passengers, users, and visitors who interact with our services — including our official website natco.gov.pk, the NATCO Mobile Application available on Google Play, and online booking services.

This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights regarding your personal data. By accessing our website, using our mobile app, or making a booking, you agree to the practices described in this Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register, book a ticket, or contact us, we may collect:

  • 1. Full name and CNIC / Passport number required for ticket issuance.
  • 2. Contact details, including phone number and email address.
  • 3. Billing and payment information processed securely via PayFast and Bookme payment gateways.
  • 4. Travel preferences, seat selection, and journey history.
  • 5. Feedback, complaints, and communications submitted through our channels.

2.2 Information Collected Automatically

When you use our website or mobile app, we automatically collect:

  • 1. Device information, including device type, operating system, and browser type.
  • 2. IP address and approximate geographic location.
  • 3. App usage data, clickstream data, and session duration.
  • 4. Cookies and similar tracking technologies to improve user experience.

3. How We Use Your Information

NATCO uses your personal data for the following lawful purposes:

  • 1. To process and confirm ticket bookings and cancellations.
  • 2. To communicate booking confirmations, itinerary updates, and service notifications via SMS, email, or push notifications.
  • 3. To verify passenger identity at the time of boarding.
  • 4. To process refunds in accordance with our Return & Cancellation Policy.
  • 5. To improve our services, website performance, and mobile application.
  • 6. To comply with legal obligations, Government directives, and regulatory requirements.
  • 7. To respond to queries, complaints, and feedback submitted by users.
  • 8. To prevent fraud, unauthorized access, and misuse of our services.

4. Cookies Policy

Our website uses cookies to enhance your browsing experience. Types of cookies used:

  • Essential Cookies: Required for the website and booking system to function properly.
  • Analytical Cookies: Help us understand how users interact with our website, such as through Google Analytics.

You may disable cookies through your browser settings.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Payment transactions are encrypted using SSL (Secure Socket Layer) technology. Access to personal data is restricted to authorized personnel only.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and Government regulations. Booking records and payment data may be retained for audit and compliance purposes.

7. Changes to This Policy

NATCO reserves the right to update this Privacy Policy at any time. Continued use of our services after changes constitutes acceptance of the updated Policy.

8. Contact Us

For any privacy-related questions or concerns: